Veterinary Client Service Representative

Ethos Veterinary Health • Kansas City, KS

80d

About The Position

Mission and Overland Park Veterinary Specialty and Emergency Hospitals are 24-hour hospitals that focuses on the most critical needs of the animals in our community. Our board-certified specialists provide the most advanced care for our patients. Our hospital has been ranked in the top 'Best Veterinarians in Kansas City' by City Lifestyle. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.

Requirements

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self-motivated to provide exceptional service

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding MVES/OVES services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits

• 401(k) matching
• Employee assistance programs
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
• Shift Differentials
• Quarterly Bonus Program
• Uniform Allowance
• Medical/Dental/Vision
• Short/Long term Disability
• Life Insurance
• Pet Insurance
• Generous Employee Pet Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees