Veterinary Client Service Representative

Thrive Pet Healthcare • Atlanta, GA

102d • $18 - $23

About The Position

At Thrive Pet Healthcare Midtown, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way! At Thrive Pet Healthcare Midtown, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. We are a small, close-knit team that values work-life balance, exceptional work culture, and having fun at work! We believe we can perform when we are surrounded with like-minded, supportive, animal-loving individuals! The "right fit" for this position is someone who delivers exceptional customer service, has a high attention to detail mindset, and is skilled as a veterinary technician. We are looking to have someone help both our front desk and someone to fill in as a technician to help doctors with alternating shifts. Your life-changing work will range from the hands-on care of facilitating outpatient treatments, providing excellent customer service, and performing laboratory tests, to support services including admitting and discharging patients. As a CSR, you will be the first point of contact with our clients! The right individual for this role will exude confidence and knowledge within the veterinary field.

Requirements

• Minimum of 3 years of clinical experience in a veterinary hospital in either role with verifiable skills and knowledge.
• Must know how to operate multi-line phone systems.
• Must be adaptable and flexible to changes within the hospital.
• No scheduling restrictions, must have open availability to be considered.
• Must have excellent phone and grammar etiquette when communicating with clients.
• Must be proficient with Windows OS, Microsoft Office, and Outlook.
• Must be friendly and reliable.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Provide outstanding customer service to every client and their pet, every time.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts via phones and electronic communication methods.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Guide, mentor, and support fellow team members.

Benefits

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account.
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
• Generously subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits including coaching and therapy sessions.
• 401k with employer contribution and no waiting period.
• Continuing education and development support through our library of free CE courses and paid time off to complete.
• Scholarship opportunities and student loan support program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level