Veterinary Client Service Representative

South Baton Rouge Animal Hospital • Baton Rouge, LA

98d

About The Position

South Baton Rouge Animal Hospital is hiring an experienced, Client Service Representative to join our INCREDIBLE team! At South Baton Rouge Animal Hospital you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources. And, we have plenty of fun along the way! As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Requirements

• Client service experience and 1 year experience in veterinary medicine are highly preferred.
• Great communication skills - Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Desire to constantly grow and advance as a valued member.

Responsibilities

• Help strengthen relationships with our clients by greeting them and their pet.
• Help new clients complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed.
• Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records.
• Create appointment reminders, reschedule missed appointments.
• Maintain computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met, reviewing charges for services upon completion or discharge.
• Ensure accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees