Veterinary Client Service Representative

Alliance Animal Health•Fort Lee, NJ

13d•$18

About The Position

Fort Lee PetVet is a full-service animal hospital founded by two dedicated veterinarians, Dr. Nazar and Dr. Han. Our team of skilled professionals combines medical expertise with a friendly, compassionate approach to deliver an exceptional experience for both pets and their owners. We take a unique, comprehensive approach to pet health that truly sets us apart. From preventive care to complex treatments, every pet receives a personalized care plan tailored to their individual needs. If you're seeking a veterinary team that genuinely cares and is committed to delivering outstanding care, look no further than Fort Lee PetVet. Job duties include, but are not limited to: Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes. Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases. As a part of the Alliance Animal Health family, you’ll have opportunities to progress clinically and professionally through education and leadership training.

Requirements

Experienced Receptionist with a minimum of 1-year veterinary experience required
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset.

Responsibilities

Maintain the visual appeal or the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)