Veterinary Client Service Representative, AERA

Ethos Veterinary Health•West Caldwell, NJ

2d•$21

About The Position

Our Client Service Representatives are critical to both patient care and the client experience, serving as the first point of contact during urgent and emotional situations while managing high-volume phone calls and real-time communication with our medical teams. We are seeking emotionally intelligent professionals who can remain calm under pressure, think critically, and deliver an exceptional client experience in a fast-paced emergency setting.

Requirements

1+ year client service experience (veterinary, medical, or high-volume service preferred)
Strong communication and computer skills
Ability to remain calm and professional under pressure
Availability for some holidays and inclement weather shifts
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Compassionate, emotionally intelligent communicator
Solution-oriented, proactive, and highly reliable
Able to thrive in a fast-paced, high-volume ER setting
Strong multitasking, organizational, and teamwork skills
Committed to delivering an exceptional client experience

Responsibilities

Serve as the first point of contact for clients during urgent and emotional situations
Manage high-volume calls, client check-ins, and appointment coordination
Triage incoming cases and communicate with medical teams
Process payments and maintain accurate client and patient records
Provide clear, compassionate client and referral veterinarian education and support
Deliver “white-glove” client experience