Veterinary Client Service Representative, AVES- ORC

Ethos Veterinary Health•Austin, TX

7d•$18 - $21

About The Position

Veterinary Client Service Representative Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)! We're on the lookout for Client Service Representatives to join our growing team! AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin's pets through referrals from primary care veterinarians. As a vital member of our team, you'll ensure exceptional service for our clients and their beloved animals. About the Role: As a Client Service Representative , you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Requirements

Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you!
The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships . Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
Flexibility and Adaptability: Be a team player who thrives in a collaborative environment , adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
At least 2 years of customer service experience in a medical setting is required
A solid employment history with proven reliability.
The ability to work independently while being self-driven and eager to grow.
A proactive mindset , always looking for process improvements and opportunities for collaboration to streamline operations.
Fluent English skills (speaking & reading) are required for the role

Nice To Haves

Veterinary experience is preferred.
fluency in multiple languages a plus

Responsibilities

Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Financial Transactions Oversight : accurately and efficiently handle payment processing and reconciliation