Veterinary Client Service Representative

Holden Veterinary Clinic•Holden, MA

38d•$18 - $20

About The Position

Holden Veterinary Clinic is in search of a full-time Veterinary Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more! Our Ideal Candidate: An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week, including some weekends and Holidays.

Requirements

High School Diploma or equivalent, AAS or higher preferred.
At least 6 months of customer service experience.
Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Nice To Haves

Veterinary hospital experience is preferred, however not required.

Responsibilities

Communicating via phone, email, and in person with clients and actively listening to their concerns.
Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records.
Processing client payments and invoices.
Scheduling and confirming appointments with patients.
Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
Other administrative duties as needed.