Veterinary Client Service Representative, UVES

Ethos Veterinary Health•Greenville, SC

20d•$20 - $22

About The Position

Upstate Veterinary Emergency & Specialty Care in Greenville, SC is hiring full- time Client Service Representatives to join our outstanding team! Compensation: $20 - $22/hr, based on experience. Additional overnight or weekend shift differentials offered! Available Schedules: Full-time with rotating weekend expectations, depending on assigned schedule. 7:30am - 5:30pm 8:00am - 6:00pm 12:00pm - 10:00pm 11:00pm - 9:00am At Upstate Vet Emergency & Specialty Care, our goal since opening in 1997 has been to practice the gold standard of medicine, perform advanced techniques, and be the leaders in veterinary medicine. As a full-service 24-7 animal hospital located in Greenville, SC. Upstate Vet provides a broad range of advanced medical and surgical care in a state-of-the-art AAHA Accredited facility for pets. Our team has been selected not only for their expertise, but also for their genuine love of their patients. Our emergency and specialty teams have a dedicated staff of veterinarians and support personnel including licensed veterinary technicians, veterinary assistants, client service representatives, and hospital managers. We strive to create an experience that exceeds expectations, and our goal is continuous improvement so that patients can recover quickly and stay healthy. Our team always keeps the best interests of our patients and their families at the forefront of all our decisions, and we strive to promote a culture of respect, compassion, and professional excellence in all we do. About You: You are a warm, professional, detail-oriented individual who truly enjoys helping people. You thrive in a fast-paced environment, communicate clearly, and remain calm and compassionate—especially during emergency situations. You are eager to work on a collaborative team and contribute to a positive, respectful hospital culture. Upstate Vet Emergency & Specialty Care prides ourselves in providing high quality medicine, with access to-state-of-the-art equipment and performing a wide range of procedures. Apply today and experience an environment where team members want to see you succeed! https://www.upstatevet.com/ Greenville, SC We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Requirements

High School Diploma or equivalent required, minimum 1 year of customer service experience required (medical or veterinary preferred)
Strong computer skills with ability to learn new software, ability to multitask in a fast-paced environment
Attention to detail, with strong communication skills with both clients and team members
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Responsibilities

Manage front desk operations, including greeting clients, check-in/check-out, and scheduling
Oversee lobby flow to ensure a smooth and positive client experience
Answer and manage a multi-line phone system; accurately triage and transfer calls
Expedite emergency calls by quickly relaying information to triage staff
Guide clients through euthanasia paperwork with compassion and professionalism
Discuss payment options and assist with client financial conversations
Perform administrative tasks such as printing schedules, managing charts, filing, record distribution, and mail processing
Provide general hospital information and assist clients with directions to network locations
Maintain knowledge of network hospital protocols and communication pathways
Support doctors, technicians, and fellow CSRs with daily workflow and hospital operations