Veterinary Client Service Representative
About The Position
As the face of VCA, the CSR sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Duties include but are not limited to: Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Coordinating visits and assisting patient care team with triage Presenting and explaining fees, including processing payments Assisting clients with products, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical care Hospital maintenance and ensuring that facility is neat and clean at all times-both inside and outside Managing medical records, charts, reports and correspondence VCA Animal Hospitals is a community of over 800 hospitals across the US, including primary care, emergency, and specialty medicine. We offer world class medicine with hometown care. Together we are taking care of the future of veterinary medicine. We are passionate about supporting our teams and are committed to your personal career development. At VCA, you will enjoy an inclusive work environment where you can focus on your career, your happiness, and the clients and patients you serve.
Responsibilities
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Coordinating visits and assisting patient care team with triage
- Presenting and explaining fees, including processing payments
- Assisting clients with products, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical care
- Hospital maintenance and ensuring that facility is neat and clean at all times-both inside and outside
- Managing medical records, charts, reports and correspondence
Benefits
- Access to the people and resources of a large veterinary community
- Opportunities for growth and advancement
- Medical, dental & vision insurance
- Employer-paid short term disability insurance and life insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k) with matching
- Tuition support and sponsorships for veterinary technology AAS, BAS completion and more
- Vet tech license reimbursement
- Free wellness and self-care resources
- Generous hospital discounts and product discounts
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
