Veterinary Client Service Representative, UVES
About The Position
Upstate Veterinary Emergency & Specialty Care in Greenville, SC is hiring full- time Client Service Representatives to join our outstanding team! At Upstate Vet Emergency & Specialty Care, our goal since opening in 1997 has been to practice the gold standard of medicine, perform advanced techniques, and be the leaders in veterinary medicine. As a full-service 24-7 animal hospital located in Greenville, SC. Upstate Vet provides a broad range of advanced medical and surgical care in a state-of-the-art AAHA Accredited facility for pets. Our team has been selected not only for their expertise, but also for their genuine love of their patients. Our emergency and specialty teams have a dedicated staff of veterinarians and support personnel including licensed veterinary technicians, veterinary assistants, client service representatives, and hospital managers. We strive to create an experience that exceeds expectations, and our goal is continuous improvement so that patients can recover quickly and stay healthy. Our team always keeps the best interests of our patients and their families at the forefront of all our decisions, and we strive to promote a culture of respect, compassion, and professional excellence in all we do. About You: You are a warm, professional, detail-oriented individual who truly enjoys helping people. You thrive in a fast-paced environment, communicate clearly, and remain calm and compassionate—especially during emergency situations. You are eager to work on a collaborative team and contribute to a positive, respectful hospital culture.
Requirements
- High School Diploma or equivalent required, minimum 1 year of customer service experience required (medical or veterinary preferred)
- Strong computer skills with ability to learn new software, ability to multitask in a fast-paced environment
- Attention to detail, with strong communication skills with both clients and team members
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Responsibilities
- Manage front desk operations, including greeting clients, check-in/check-out, and scheduling
- Oversee lobby flow to ensure a smooth and positive client experience
- Answer and manage a multi-line phone system; accurately triage and transfer calls
- Expedite emergency calls by quickly relaying information to triage staff
- Guide clients through euthanasia paperwork with compassion and professionalism
- Discuss payment options and assist with client financial conversations
- Perform administrative tasks such as printing schedules, managing charts, filing, record distribution, and mail processing
- Provide general hospital information and assist clients with directions to network locations
- Maintain knowledge of network hospital protocols and communication pathways
- Support doctors, technicians, and fellow CSRs with daily workflow and hospital operations
Benefits
- Generous Paid Time Off policy, and Paid Holidays
- Medical, Dental, and Vision Health Insurance Plans
- Discounted Employee Pet Insurance
- Discounted Employee Pet Care Services at UVS
- Discounted Employee Pet Food
- Discounts through Hill's and Royal Canin
- 401k Planning, with Employer Matching Structure
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
