DVSC- Grapevine, Veterinary Client Service Representative
About The Position
Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? Dallas Veterinary Surgical Center (DVSC) is seeking a dedicated professional who will thrive in a team-focused atmosphere and is committed to delivering top-tier patient care and excel in providing exceptional client service. For over 30 years, DVSC has been a trusted surgical resource for veterinarians across the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. With state-of-the-art equipment and groundbreaking techniques, we set the standard for veterinary excellence. Our Grapevine location is expanding, and we’re excited to welcome a Veterinary Client Service Representative to our team. If you're ready to be part of a practice that values expertise, compassion, and innovation, we want to hear from you! As a Client Service Representative, you will play a crucial role in supporting our hospital while welcoming and assisting our guests.
Requirements
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Responsibilities
- Client Interaction: Greet clients warmly, schedule appointments, and manage check-ins.
- Administrative Support: Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area.
- Billing and Payments: Perform basic invoicing, billing, and account procedures.
- Phone Management: Answer and direct calls through a multi-phone line system.
- Liaison Work: Coordinate with referring veterinary facilities to request necessary records and information.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail
Benefits
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance – ask us about the Ethos CSR Certificate Program!
- Uniform stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
