Veterinary Client Service Representative

VCA Animal Hospitals•Palmer, AK

20h

About The Position

VCA Far Country Animal Hospital is seeking to add a front-of-house Rock Star to our team! The successful candidate will have solid multi-tasking skills, impeccable customer service and perform with a high level of accuracy - all with a smile on your face! The team at VCA Far Country is fun, hardworking and we strive to take the best possible care of our patients and clients. We are looking for someone who: Is detail oriented and has the ability to own their oversights and mistakes Adept at learning new information quickly and are largely self-directed in performing their work Able to take feedback and direction well, with a positive can-do attitude Has an upbeat attitude with calm demeanor, can handle stressful periods in the work day Is absolutely committed to making the clinic the best possible environment for clients and co-workers alike

Requirements

Computer literacy-Able to utilize Word, Excel, Outlook and be adept at learning new software
Any allergies to animals must be controllable through medication
Must be able to lift 40 pounds
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8 hour day
Visual acuity sufficient to maintain accurate records, recognize people and understand written directions
Ability to speak and hear sufficiently to understand, give information in person and over the telephone
Fine motor skills adequate for utilizing hospital equipment
Reliability and flexibility in schedule is required.
Shifts vary, our hospital hours are 8:00 am to 6:00 pm Monday-Saturday
Is detail oriented and has the ability to own their oversights and mistakes
Adept at learning new information quickly and are largely self-directed in performing their work
Able to take feedback and direction well, with a positive can-do attitude
Has an upbeat attitude with calm demeanor, can handle stressful periods in the work day
Is absolutely committed to making the clinic the best possible environment for clients and co-workers alike

Nice To Haves

Candidates with veterinary or medical office experience are highly desirable and priority for interviewing and hiring will be giving to those candidates.

Responsibilities

Greeting clients, answering multi line phone system, making appointments
Cash handling-collecting deposits and processing payments
Managing medical records, reports and correspondence
Ensuring lobby and other client accessible areas are neat, clean and free from odors.