Veterinary Client Service Representative

Veterinary Specialty Center of Seattle•Lynnwood, WA

48d•$19 - $24•Onsite

About The Position

More than a word, care is present in everything you do. At Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way! Who we are The Veterinary Specialty Center of Seattle (VSCS) is a 24-hour Emergency and Critical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine. We support Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service. We are a diverse group of assistants, licensed veterinarian technicians and doctors ranging from residents in training to board certified. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, function as a team while still encouraging autonomy and accountability and make sure to laugh at least a little bit every day. Job Overview: Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff. The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions. Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients. CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized. Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff. The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions. Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients. CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.