Veterinary Client Service Representative

Cascade West Veterinary Hospital-posted 8 months ago
$17 - $19/Yr
Entry Level
Centralia, WA
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

At Cascade West Veterinary Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources. As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Your life-changing work will range from the hands-on care of facilitating outpatient treatments and performing laboratory tests, to surgery assistance, to support services including admitting and discharging patients.

  • Help strengthen relationships with our clients by greeting them and their pet.
  • Help with new client's complete registration and notify them of expected wait times.
  • Educate clients and answer non-medical inquiries.
  • Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed.
  • Regular monitoring of email and faxes.
  • Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records.
  • Create appointment reminders, reschedule missed appointments.
  • Maintains computer records with up-to-date client and patient data, verifying each patient entering the hospital.
  • Maintains the front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
  • Ensure financial responsibilities are met.
  • Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
  • Be willing to guide, mentor, and support fellow team members.
  • Great communication skills.
  • Team oriented with an ability to collaborate and support each other.
  • Outstanding multi-tasker.
  • Must be able to work weekends and certain holidays.
  • Desire to practice empathetic, gold standard medicine benefiting our patients.
  • Paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
  • Desire to constantly grow and advance as a valued member.
  • Competitive pay.
  • 401(k) with employer match.
  • Mental health resources, including 24/7 access to Lyra Health.
  • Paid parental leave.
  • Purr-ental leave for when you adopt a pet.
  • Employer-sponsored childcare and elder care.
  • Personalized care for every family-forming journey.
  • Discretionary funds and FREE CE courses.
  • Pet perks and veterinary service discounts.
  • Student loan management tools and assistance.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Veterinary Receptionist Resume Examples
•
Veterinary Receptionist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service