Veterinary Client Service Representative

Thrive Pet Healthcare • South Riding, VA

92d

About The Position

Dulles South Veterinary Center, a Thrive Pet Healthcare partner, is looking to add a full-time Client Service Representative to our amazing team! We are looking for an energetic, motivated individual to join our team as part of Thrive Pet Healthcare's community. Candidates in this role will be cross-trained as a veterinary assistant. The team at Dulles South is a friendly, welcoming team that supports one another in growth, mentorship, and a friendly culture. As part of a large community of hospitals located in a local community, you will enjoy getting to know clients and having the benefits of Thrive's resources nationally.

Requirements

• Prior experience in a veterinary setting is required
• Veterinary CSR's and Veterinary Assistants encouraged to apply
• Enjoys creating an exceptional client experience from the first phone call
• Excellent client service and phone skills
• Attention to detail
• Excellent communication skills both verbal and written
• Demonstrates the ability to work in a fast-paced environment
• Fast learner with the desire to grow
• Able to remain calm in stressful situations
• Ability to show empathy and compassion with clients and team members
• Is not afraid to face challenges and work through obstacles in the moment
• Schedule flexibility

Responsibilities

• Responsible for ensuring great client service during all interactions
• Answering high volume calls and prioritizing importance of calls
• Monitor client flow from check-in to check-out
• Records Management
• Data Entry
• Accurately relay information to clients
• Process payment transactions
• Ability to prioritize client/patient flow based on presenting symptoms and presentation
• Work closely with team members and remain cooperative and respectful

Benefits

• Competitive pay
• 401(K) with employer match
• Mental health resources including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for pet adoption
• Employer sponsored childcare and elder care
• Discretionary funds and FREE CE courses
• Pet Perks and veterinary service discounts
• Student Loan Management
• Paid bereavement for direct family members, including pets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level