Veterinary Client Service Representative

DeKalb Animal Hospital • Tucker, GA

114d • $16 - $18

About The Position

Dekalb Animal Hospital, a Thrive Pet Healthcare Partner, is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community. At Dekalb Animal Hospital, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

Requirements

• Has experience in veterinary client service.
• Enjoys connecting with people and has exemplary customer service skills.
• Believes that attention to detail matters.
• Wants to learn and accepts feedback openly.
• Has excellent communication skills, both oral and written.
• Possesses a sense of calm, even in the chaos.
• Demonstrates dependability and ethical decision making.
• Is not afraid of challenges and has determination to work through obstacles.
• Can work well within a team of diverse individuals, showing compassion and empathy.
• Is flexible with their availability and able to work a variety of shifts, including weekends and holidays.

Responsibilities

• Responsible for ensuring excellent customer service is provided to our clients.
• Answer and prioritize incoming phone calls.
• Monitor client flow from check-in through discharge.
• Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.
• Records management.
• Audit client and patient electronic records for completeness and accuracy of information.
• Process payment transactions.
• Assist with client education.
• Relay accurate and complete information from clients to veterinarians and other team members.
• Work closely with team members to build comradery, cooperation and respect.

Benefits

• Comprehensive learning and skill-building programs.
• Access to a vast, diverse, and free library of continuing education courses - ThriveU.
• Live, virtual interactive workshops to develop valuable leadership skills.
• Scholarship opportunities and tuition reimbursement.
• Leadership training for a thriving and long career in the veterinary profession.
• 24/7 mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level