Veterinary Client Service Representative

South Atlanta Veterinary Emergency & Specialty • Fayetteville, GA

128d • $16 - $19

About The Position

At South Atlanta Veterinary Emergency and Specialty (SAVES), a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way! As a Client Service Representative (CSR), you are the first point of contact for our clients and play a vital role in creating a welcoming, professional, and compassionate experience. You’ll support our medical team by managing client communication, ensuring accurate records, and facilitating smooth patient flow while delivering outstanding customer service.

Requirements

• 3+ years of veterinary client service experience required; leadership or supervisory experience strongly preferred.
• Strong organizational, communication, and conflict resolution skills.
• Knowledge of veterinary medical terminology, patient record systems (Vetspire, Cornerstone, or something similar), and payment processing (CareCredit, SCRATCH Pay, and Pet Insurance).
• Ability to multitask in a fast-paced environment with empathy, efficiency, and attention to detail.
• Commitment to delivering outstanding client service while supporting hospital goals.

Responsibilities

• Greeting clients warmly and with a smile, checking patients in, and ensure accurate client/patient, RDVM, and RDVM previous records information is collected.
• Answer phones promptly, triage calls, schedule appointments, and manage requests.
• Communicate treatment plans, payment policies, payment options, and confirm discharge instructions clearly and empathetically.
• Process invoices, collect payments, reconcile transactions, and maintain accurate financial records.
• Maintain and update client and patient records in the practice management system.
• Support appointment flow to maximize efficiency and minimize client wait times.
• Keep reception and lobby areas clean, organized, and client/patient-ready.
• Provide compassionate support in difficult situations, ensuring client trust and comfort.
• Collaborate with veterinarians, technicians, and fellow CSRs to ensure seamless care and communication.
• Assist with reminder calls, follow-up communication, and other outreach as needed.

Benefits

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account.
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
• Generously subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits including coaching and therapy sessions.
• 401k with employer contribution and no waiting period.
• Continuing education and development support through our library of free CE courses and paid time off to complete.
• Scholarship opportunities and student loan support program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level