Veterinary Client Service Representative

Pets Emergency Hospital • Greeley, CO

119d • $15 - $17

About The Position

At PETS Emergency Hospital, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way! At PETS Emergency Hospital, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. PETS Emergency Hospital invests heavily in our teams' growth and development. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. Provide your best care with more bridges and less barriers. PETS Emergency Hospital is looking to add a full time, experienced Customer Service Representative (CSR), to their team! As a Customer Service Representative (CSR), you'll play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services.

Requirements

• Customer service experience and 1 year experience in veterinary medicine are highly preferred.
• Great communication skills - Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Have the desire to constantly grow and advance as a valued member.

Nice To Haves

• Friendly and outgoing personality with a love for both pets and people.
• Great attitude and a big smile.
• Paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.

Responsibilities

• Help strengthen relationships with our clients by greeting them and their pet.
• Help new clients complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed.
• Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records.
• Create appointment reminders, reschedule missed appointments.
• Maintain computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met.
• Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Benefits

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.
• Quality medical, dental, and vision insurance plus health savings account and flexible spending account.
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
• Generously subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits including coaching and therapy sessions.
• 401k with employer contribution and no waiting period.
• Continuing education and development support through our library of free CE courses and paid time off to complete.
• Scholarship opportunities and student loan support program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals