Veterinary Client Service Representative - Emergency

Salt Lake City•Mansfield, TX

46d•Onsite

About The Position

Thrive Pet Healthcare Specialists of Mansfield is hiring an experienced, Client Service Representative to join our INCREDIBLE team! At Thrive Pet Healthcare Specialists of Mansfield you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources. And, we have plenty of fun along the way! As a Client Service Representative (CSR), you'll play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR's are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Requirements

The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
Client service experience and 1 year experience in veterinary medicine are highly preferred
Great communication skills - Team oriented with an ability to collaborate and support each other
Outstanding multi-tasker
Must be able to work weekends and certain holidays
Desire to practice empathetic, gold standard medicine benefiting our patients
Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
Have the desire to constantly grow and advance as a valued member!

Responsibilities

Help strengthen relationships with our clients by greeting them and their pet!
Help new client's complete registration and notify them of expected wait times.
Educate clients and answer non-medical inquiries
Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed.
Regular monitoring of email and faxes.
Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records.
Create appointment reminders, reschedule missed appointments.
Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
Ensures financial responsibilities are met.
Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
Be willing to guide, mentor, and support fellow team members.