Veterinary Client Care Representative - Overnight

ACCESS South BayTorrance, CA
98d$19 - $22

About The Position

ACCESS (Advanced Critical Care, Emergency & Specialty Services) South Bay is seeking an overnight shift Client Care Representative to join our team! Come join ACCESS Specialty Animal Hospitals in South Bay! We are one of the largest, most advanced, and progressive veterinary multi-specialty referral groups in So Cal. We are comprised of emergency, critical care, cardiology, internal medicine, neurology, & surgery! Our Client Care Department consists of reception, specialty department coordinators, phone operators, and doctor's assistants. Each position differs slightly but all serve as a liaison between our medical team and clients - they are truly the face of ACCESS - and the care they provide our clients is as important as the exceptional patient care provided by our doctors.

Requirements

  • Minimum 2 years experience in a customer service role preferably in a medical or veterinary setting
  • A deep, genuine care for helping people
  • Naturally empathetic and articulate communication
  • A friendly and professional demeanor
  • Critical thinking and problem-solving skills
  • Comfort working with computer software

Responsibilities

  • Effectively resolve client questions via phone and email
  • Take ownership in building trust and relationships with clients
  • Work closely with our medical teams to ensure a positive outcome at each visit
  • Handle a multi-line phone system

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401K
  • Paid parental leave
  • PTO
  • Continuing education
  • Amazing pet benefits
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