Veterinary Client Care Liaison, AVSE
About The Position
As an Emergency Department Client Care Liaison at AVSE, you’ll be an essential part of our integrated care team, providing exceptional support and service to both our clients and referring veterinarians. In this role, you’ll serve as the primary liaison between the Doctor, pet owners, nursing staff, and front office. This role ensures clear communication, efficient patient flow, accurate documentation, and high client compliance with treatment recommendations—allowing the Doctor to remain focused on medical care while delivering a premium client experience.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years of veterinary experience.
- Self-motivated with the ability to take initiative.
- Excellent verbal, written, and listening communication skills.
- Strong client service skills and a passion for helping others.
- Proficient with computers and basic keyboarding.
- Knowledge of medical terminology and medication handling preferred.
- Ability to manage lab samples, prescriptions, and aftercare instructions.
- Previous experience with answering phones and in-person client interactions.
- Ability to stand and walk for the duration of the shift.
- Ability to work both independently and as part of a team.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages is a plus.
Nice To Haves
- Knowledge of medical terminology and medication handling preferred.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages is a plus.
Responsibilities
- Maintain up-to-date awareness of patient needs, status, and treatment progress.
- Monitor and support client wait times, ensuring appropriate follow-up and communication.
- Serve as the primary communication liaison for clients, providing timely updates and managing expectations.
- Accurately receive, document, and relay phone, email, and fax communications.
- Assist veterinarians with medical records, charting, treatment plans, and discharge documentation.
- Support estimate creation, cost communication, and final invoice review before discharge.
- Coordinate prescription fulfillment, patient discharges, and ER transfers in collaboration with the technician team.
- Collaborate with Client Service Specialists and clinical staff to ensure efficient workflow and continuity of care.
Benefits
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
- For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
