Veterinary Charge Nurse, Route 66

Ethos Veterinary Health•Albuquerque, NM

3d•$29 - $33

About The Position

Route 66 Veterinary Emergency & Critical Care Center is partnered with National Veterinary Associates; a leading global pet care organization united in the love of animals and the people who love them. NVA is a community of more than 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, and all rooted in a culture of compassion and innovation. NVA and EVH’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our support staff has amazing opportunities to learn and grow in the field through many different pathways. As the Arizona regional training center, our goal is to provide our staff with many pathways from front office to leadership and beyond. Job Purpose: The purpose of the Veterinary Emergency and Critical Care Department Head is to provide high quality medical support and nursing care to companion animal patients in addition to providing top leadership and oversight to the support staff for the department, support the veterinarians in the department, and assist the organization of the daily workflow of the hospital.

Responsibilities

Coordinates with the training coordinator on all training protocols and procedures to ensure existing support staff as well as new staff members are on-boarded and trained efficiently and effectively
Take part in the interview and selection process of potential new support staff candidates, to include technicians, technician assistants, client administrators, client liaisons, lab technicians, kennel assistants, and doctor’s assistants.
Support staff levelling and reviews
Review leveling criteria and benchmarks for employee advancement per hospital protocol
Performs mid and annual formal performance reviews per hospital protocol for all support staff
Lead the support staff team by example
Follow through on commitment to growth and development of entire support staff team
Acts as a mentor for support staff
Ensure appropriate medical techniques are being utilized
Ensure that employees are demonstrating positive customer service to all clients
Ensure all support staff are following hospital policies and procedures
Work with employees to correct deficiencies, implement training as necessary, and partner with the Leadership Team to implement corrective action or coaching procedures
Follow up on coaching to ensure it is being implemented.
Document training and coaching sessions.
Create and teach department specific curriculum for ARISE Academy
act as the bridge between the hospital leadership team and support staff in department to maintain open channels of communication and constructive dialogue
Conduct beginning of shift huddles
Quarterly/bi-annual check-in meetings with all support staff
Participate in regular team meetings with Leadership Team to:
Identify areas for improvement within the company
Ensure consistent messages are being disseminated to employees
Increase knowledge of supervisory and leadership skills
Develop a cohesive team with other members of the Leadership Team
Monitor offices and hospital areas and ensure compliance with duties.
act as a leader to improve staff retention and foster a culture of growth and development
Identify and solicit opportunities for growth within the support staff
Identify areas of personal strength and weakness that may enhance or hinder job performance
Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention
Fully competent regarding organizational policies and procedures
Involved in the development and implementation of new policies and SOP as relevant
Establishes and reinforces a supportive team environment
Discourages negative attitudes, gossip
Leads by example
Seeks out and participates in leadership development and advancement opportunities
Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.
Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.
The ability to resolve client needs, concerns, and complaints where appropriate
Work with the inventory specialist to maintain all inventory for the department to ensure appropriate levels of items are always on hand without shortages or excess on hand and stays within the departmental budget.
Ensuring the department always meets and follows all required OSHA standards.