Veterinary Care Concierge - Urgent Care

VCA Animal Hospitals•San Antonio, TX

1d•$18 - $20•Onsite

About The Position

We are looking for Veterinary Care Concierges to join our brand-new, VCA Urgent Care Animal Hospital in San Antonio, TX. At VCA Animal Hospitals Urgent Care – NW San Antonio, the Care Concierge plays a vital role in accomplishing our vision! Are you customer-focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We’re taking care of the future of veterinary medicine with an innovative approach to urgent care. The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to checkout. This client service-based role serves as the liaison between a client and the medical team. The Care Concierge sets the pace of our in-hospital experience. Successful Concierges quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm. The clients are appreciative that there is a way for their pets to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where “coffee house meets spa”, and provides unique spaces for pets and their owners. There are no ringing phones, slippery floors, loud noises, or crowded waiting rooms. Once checked in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.

Requirements

Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry
Excellent written and verbal communication skills
Capable of listening to client objectives and advocating on their behalf
Action-oriented, independent, and self-starter, but also a strong team player
Comfortable working in a fast-paced healthcare environment
Strong computer and technology skills, ability to type 60wpm
Capable of learning medical terminology with support and direction
Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques

Nice To Haves

Previous experience in a veterinary clinic or hospital setting preferred

Responsibilities

Greet clients and bring them into the exam room
Assist veterinarians by entering electronic medical records in real-time during the patient exam
Create, present, and explain treatment plans per the veterinarian’s direction
Keep the owner current with progress checks as a pet is receiving care
Coordinate with treatment teams to deliver a great treatment experience for the patient
Help provide exceptional patient care
Review discharge instructions, including medications, with clients
Checkout and collect payment in the exam room
Follow up with clients to check on patients and communicate any outstanding test results
Demonstrate excellent client and customer care

Benefits

Paid vacation, sick time, and holiday pay
Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
Referral bonuses
Medical, dental & vision insurance for you and your family
Health saving account, and Flexible spending account
Generous pet care discounts plus discounts on Mars, Royal Canin, and more
Life, short, and long-term disability insurance (company-paid)
Paid parental leave for new parents
401(k) (company match)
Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
Dedicated onboarding and development support
Associate-led equity, inclusion, and diversity groups
Free Continuing Education through our online WoofU
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!