Veterinary Assistant

Petco•Boca Raton, FL

1d•Onsite

About The Position

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. With 29,000 team members, Petco operates 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. The company is focused on purpose-driven work, believing that what's good for pets, people, and the planet is good for Petco. The purpose of this Veterinary Assistant position is to provide excellent medical care to Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Assistant represents the mission and values to all clients, setting the tone for technical and customer support in the hospital. Like all team members, they are responsible for fostering cohesion and motivation within the practice. All hospital staff are responsible for creating an environment where the patient's needs always come first, every team member feels empowered to create an exceptional customer experience, contentious issues are resolved promptly, and exceptional teamwork and commitment to shared goals benefit the entire organization.

Requirements

Preferred to have at least 1-year previous experience working in veterinary practice or sufficient relatable animal care experience to ensure excellent performance at the above-listed skills
Must have excellent written and verbal communication skills
Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations
Must have telephone and computer skills
Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Responsibilities

Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations) and record the electronic medical record
Collect thorough patient histories and document the patient visit in the EMRs
Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian credentialed veterinary technician, HOM and HLOD
Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record
Schedule appointments, provide client education, relay test results to doctor and clients, and maintain and update client/patient records
Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients
Under supervision of the veterinarian and/or veterinary technician, maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility
Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination
Under direction of the HOM/HLOD, assist in the training of new staff members and general dissemination of knowledge as required
Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule
Perform additional duties as assigned
Provide backup phone and front desk support as needed