As a veterinary assistant at Banfield, you will act as the extra eyes, ears, and hands for the veterinarian and veterinary technician to ensure the best quality pet care and maximize their productivity. You will communicate with the veterinarian, veterinary technicians, and all other associates to maintain the flow of patients. Your role includes providing professional, efficient, and exceptional service at all times, which involves performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. You will also educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services, and other issues, while obtaining relevant information and history from clients and maintaining proper and complete medical charts. Ensuring the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs is also a key responsibility. Additionally, you will assist with surgery as applicable, utilize technical skills to the fullest within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties, and mentor other paraprofessionals in the hospital. Other job duties may be assigned as needed.