Veterinary Assistant/Veterinary Receptionist

Port Cities Animal Hospital • Manitowoc, WI

3d • Hybrid

About The Position

Port Cities Animal Hospital is seeking a full-time Veterinary Assistant/Client Care Specialist to join our compassionate, fast-paced team. This hybrid position will split time between hands-on patient care and front desk client service, making it ideal for someone who enjoys variety, teamwork, and working closely with both pets and people. We are a high-quality, full-service animal hospital, dedicated to providing excellent medical care and outstanding client experiences.

Requirements

• Excellent customer service and communication skills
• Compassion, empathy, and a positive team-oriented attitude
• Ability to multi-task and stay organized in a fast-paced environment
• Strong attention to detail

Responsibilities

• Feeding and helping care for hospitalized patients
• Rooming appointments and obtaining patient weights
• Cleaning cages, kennels, exam rooms, treatment areas, and surgical suites, as well as some general janitorial duties
• Sterilizing equipment and maintaining a clean, organized clinical environment
• Assisting Veterinarians and CVTs (as needed) during exams, vaccinations, lab work, and radiographs
• Record patient vitals and documentation as needed
• Stock exam rooms and treatment areas
• Manage multiple phone lines and schedule appointments
• Check voicemail and email, and relay requests to CVTs and DVMs
• Process payments and maintain accurate client records
• Assist with pulling, organizing, and filing medical records
• Maintain a clean, welcoming reception area, including completing some light janitorial duties
• Help coordinate communication between doctors, technicians, and clients
• Assist fellow CCS team members as needed

Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed