Veterinary Assistant - Emergency

VCA Animal Hospitals•Fountain Valley, CA

8d•$23 - $26•Onsite

About The Position

Join the VCA West Coast Specialty & Emergency Animal Hospital team! Location: 18300 Euclid St., Fountain Valley, CA 92708 Schedule: Mon 2 pm - 12:30 am & Thurs - Sun 7 pm - 5:30 am Full-Time opportunity, 4 x 10-hour shifts Salary: 2 - 3 years of experience: $23.00 - $26.00 Swing Differential: $2.00/hour Overnight Differential: $3.00/hour ALL dependent on education, experience, credentials, location, nature of practice, schedule, and additional responsibilities. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more! Why We Want You! We are seeking a skilled and passionate Registered Veterinary Technician (RVT) to join our ECC Department. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com Apply Today! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Requirements

High School Diploma
Must have experience working with the general public
Must possess basic knowledge and understanding of medical terminology
1+ years of experience in a veterinary hospital or other doctor’s office required
Excellent client service skills
Excellent communication and interpersonal skills
Must be detail-oriented
Conflict resolution skills
Must possess a good understanding of financial and medical charges
Must possess sound decision-making skills and multitask while working in an environment of high stress
Strong problem-solving skills
Exceptional organization and time management abilities
Ability to train new employees to a level that will set them up for success
Must be able to lift to 40 pounds at times.
Must be willing to work long or irregular hours under pressure conditions.
This position requires the ability to walk, bend, stand, crouch, and reach at times during a minimum 8-hour day.

Responsibilities

Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.
Ability to effectively and efficiently communicate with clients in a professional manner
Ability to de-escalate situations with challenging clients
Direct complaints to management when needed
Communicating clients' updates to department technicians and doctors.
Ensure records are maintained accurately
Answering client referrals
Ensure communication tasks are completed daily