Veterans Service Rep (AUTHORIZER)

United States Department of Veterans Affairs • Nashville, TN

402d • $72,553 - $94,317 • Onsite

About The Position

The Veterans Service Representative (VSR) (Authorizer) plays a crucial role in the Veterans Service Center, focusing on adjudicating claims and authorizing payments for veterans' benefits. This position involves conducting interviews, gathering evidence, and ensuring that decisions are communicated empathetically and clearly to claimants. The VSR (Authorizer) is responsible for reviewing the work of other representatives, making administrative decisions, and acting as an advocate for veterans and their beneficiaries.

Requirements

• U.S. Citizenship is required to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must meet time-in-grade requirements for GS-11 position.
• One year of specialized experience equivalent to GS-10 level, including adjudicating and authorizing veterans' claims.

Nice To Haves

• Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree.

Responsibilities

• Review and approve work of other Veterans Service Representatives for technical accuracy and clarity.
• Ensure notices of decisions are prepared with an empathetic tone and are understandable to claimants.
• Make administrative decisions regarding qualifying military service and character of discharge.
• Authorize administrative decisions made by other Veterans Service Representatives.
• Explain final decisions to veterans expressing dissatisfaction with determinations.
• Use electronic data processing systems for claims adjudication and correspondence preparation.
• Act as an advocate for veterans and their beneficiaries in dealings with other VA elements.

Benefits

• Comprehensive benefits package for federal employees.
• Access to a range of benefits designed to support federal careers.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: Ph.D. or professional degree