Veterans Service Officer Supervisor

Buncombe County • Asheville, NC

2d • Onsite

About The Position

The Veterans Service Officer Supervisor plays a critical leadership role in supporting veterans and their families by ensuring they receive the benefits and services they’ve earned. This position reports to the Economic Services Director, Phillip Hardin, and is responsible for supervising a small team of 3–4 staff while also carrying a caseload to ensure high-quality service delivery to veterans and their families. This role is based at 40 Coxe Ave and follows a standard work schedule Monday–Friday, 8:00 a.m. to 5:00 p.m. schedule. We are looking to fill this position as soon as possible with a motivated professional who brings strong supervisory skills and a passion for serving the veteran community. Experience working with the military or navigating Veterans Affairs at the federal level is strongly preferred. If you’re seeking an opportunity to lead with purpose and directly impact the lives of veterans, this position offers a chance to do just that. Purpose of the position: The purpose of this position is to provide direct service and supervision for the Veterans Service Department to assure timely and accurate service delivery to Buncombe County Veterans.

Requirements

• Graduation from a four-year college or university and three (3) years of experience in personnel, budgeting, research, or administrative management, preferably involving participation in the planning and management of a business or governmental program; or an equivalent combination of education and experience.
• Applicant must be an honorably discharged veteran who served on active duty in the armed forces during the period specified in Section 101, Title 38, U. S. C., and as required for membership in certain veterans’ organizations.
• Maintain accreditation as a Veterans Service Officer through the NCCVSO; maintain accreditation through the American Legion
• Supervise a group of employees with responsibility for assignment and flow of work, employee development, appraisal, and eliminating ordinary difficulties.
• Work activities likely affect the accuracy, reliability, or acceptability of services to the extent that others rely on the advice given in order to make decisions.
• Considerable knowledge of social and economic factors and problems existing in the community.
• Considerable knowledge of modern office procedures, practices, and equipment.
• Thorough knowledge and understanding of current veterans’ laws, eligibility criteria, regulations, policy, and guidelines as well as agency policy, regulations, and procedures.
• Ability to interpret and apply the various laws, regulations and directives relating to veterans’ benefits, and to explain these in simple terms to others.
• Ability to elicit information and explain complex programs and policies in easily understandable terms to individuals of varied educational, social, and economic backgrounds.
• Ability to communicate in a tactful and courteous manner to establish a rapport with clients and their dependents, exercise sound judgment, and effectively de-escalate individuals.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Ability to initiate and install administrative programs and procedures and to evaluate their effectiveness.
• Ability to direct and supervise a staff of employees engaged in a variety of activities.
• Ability to maintain working relationships with administrative supervisors, associates, and social, medical, legal, civic, andreligious organizations.

Nice To Haves

• Experience working with the military or navigating Veterans Affairs at the federal level is strongly preferred.

Responsibilities

• Ensure a fully staffed, competent workforce and a safe and supportive work environment for all employees.
• Personnel Management: Hire, develop, evaluate performance, provide feedback and disciplinary action as needed; develop and maintain a positive teamwork environment; provide effective, clear, and timely communication.
• Administer and assure compliance with all County and human resource policies including those covered by local, state, and federal laws.
• Assure compliance with all applicable policy, rules, and governmental statutes (local, state, and federal) specific to program area including providing technical advice.
• Direct and coordinate the activities of the veterans’ service program to ensure eligible veterans, their dependents and survivors obtain the appropriate Federal, State and County benefits.
• Provide direct service to assist Veterans in determining eligibility of all program services.
• Plan, develop, recommend, and review techniques, service delivery methods, standards, policies, and procedures to identify gaps in resources and to recommend improvements.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees