Veterans Engagement Coordinator

Morgan State University • Baltimore, MD

47d • $55,000 - $61,800

About The Position

The incumbent will report directly to the Assistant Registrar of Veterans Engagement. They will perform all duties and responsibilities of a VA School Certifying Official and serve as an alternate SCO for the university. They will provide customer service, direction, and resources to all new and continuing student veterans, their family members, faculty, university staff, as well as other internal and external partners. They will assist with the supervision of the VA Work Study Program participants as well as offer coverage for any VSA or VES-related projects/events. They will be responsible for maintaining compliance as it pertains to the management of any VA Educational benefits/programs provided through the Department of Veterans Affairs, the Department of Defense, and the Maryland Higher Education Commission. Support to the Office of Registrar, along with the Bear Essentials team, will also be provided as deemed necessary.

Requirements

• Bachelor's Degree in any discipline from an accredited college or university.
• Five (5) years of experience working in a student-centered environment.
• 2-3 years of experience in a customer service environment is a must.
• Ability for occasional travel in and out of state.
• The ability to complete all mandatory yearly training requirements and serve as a representative in the absence of the Assistant Director.
• Ability to sit or extended periods of time.
• Ability to perform public speaking.
• Availability to work the university's standard hours of 8:00am - 5:00 pm, with the occasional need for evenings and weekends based on department need and the VES events calendar.
• As well as have the ability to sit, stand, or perform public speaking for extended periods of time.
• 5 years of relevant experience or the equivalent combination of education and experience at a educational facility, training program, college or university.
• Ability to diffuse and problem solve, while maintaining professionalism is a must.
• Attention to detail is a must.
• Good command of oral and written communications.
• Computer literate.
• Intermediate familiarity with Google Platform programs with a proficiency in Microsoft Products (Word, Excel, Power Point & Publisher)

Nice To Haves

• Special preference for working with the military population.
• Prior or current military experience, along with working at an Institution of Higher Learning, is preferred.
• Exposure and experience with a military student population is also preferred, but not required.
• College or university's Veterans Services setting or in a Registrar's office is preferred.
• Previous knowledge of Ellucian Banner products a plus.
• Enrollment Manager or its predecessor is preferred, but not required.
• Federal Tuition Assistance - Army & Air Force Portal exp preferred, but not required.

Responsibilities

• Serves as an alternative VA School Certifying Official reporting to the Assistant Registrar of Veterans Engagement and by processing certifications and offering case management support to all student veterans, their family members, and sponsors based on their approved benefit entitlement. Incumbent will coordinate and collaborate with other SCOs on tasks for the day and troubleshoot concerns consistently. Respond to email inquiries and send correspondence using all office tools, programs, and products related to students' benefits, campus enrollment details, and processing certifications
• Serves as a on-campus representative, external point of contact, and advocate for the veteran student population towards campus staff, faculty, academic and student service advisors, the Department of Defense, Department of Veterans Affairs, and Maryland State Approving Agency (MHEC).
• Accepts, coordinates, processes, and maintains certification documentation in accordance with State and Federal guidelines to include participation in compliance audits, risk based surveys, and catalog and system updates/coding, 85/15 compliance, SAP and VA/DoD MOUs while administering timely reports, reviews, presentations, hosting and conducting meetings, consultations, interviews and collaborations with sponsors, and partnerships internally and externally.
• Exercises independent judgment to maintain compliance and confidentiality using an accurate filing system and protection mechanisms for student veterans' PII and other documentation transmissions in and out of the department or university. Also maintaining knowledge and best practices of university policy as it relates to FERPA and other VA/DoD MOUs or agreements. Including access to confidential information and external portals such as Enrollment Manager, Army Ignited, Tungsten, Air Force Portal, and all other systems developed to facilitate the certification and funding processes.
• Utilize university systems such as Banner, Starfish, Degree Works, Schedule Planner, Apex, Argos, DocuSign, Smartsheet, and all Microsoft & Google products. Utilize Rainbow, EAB Navigate, Canvas, Canva, and all other systems and tools required relative to processing military educational funding and enhancing the productivity of the veterans program in alignment with the VES & university strategic plan. They will assist with training and instructing student staff on the usage of tools necessary to perform job tasks in compliance with the university and VA systems restrictions and requirements.
• Assists with the organization of and participates in and attends all mandatory trainings, orientations, information sessions, webinars, seminars, or other compliance regulations connected to providing military educational benefits or funding, to include university-issued funding. They will also assist with providing direction on resources to include the monitoring and issuing of departmental scholarships, grants, or other internal funding opportunities available to the student veteran cohorts.
• Serves as the liaison for the student with university stakeholders, providing and interpreting policy standards/regulations for all educational benefits provided to eligible and non-eligible beneficiaries. Accepts, coordinates, processes, and maintains certification documentation and provides responses to inquiries from our BE One Stop, while administering information for action or direction. Provide consultations, interviews, and orientations to any potential and continuing student veterans, spouses, dependents, or survivors. Attend university-wide and external recruitment events, while interpreting the law and offering best practice information that matches the students' needs with potential services, such as counseling, disability services, employment opportunities, and academic requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees