Veterans Benefits Specialist

Milwaukee County (WI) • Milwaukee, WI

361d • $23 - $31

About The Position

Milwaukee County is searching for a Veteran Benefits Specialist to assist veterans, dependents, and survivors in identifying, understanding, and applying for eligible and available benefits. This position involves performing research to determine benefit eligibility and interpreting various federal and state benefit eligibility. The Specialist will initialize VA claims and benefit application processes, ensuring deadlines are met and that supporting documentation is provided. Additionally, the role includes making referrals to community services.

Requirements

• High School Diploma or GED equivalent.
• Current resident of Wisconsin.
• Valid WI Driver's License and access to a reliable insured vehicle; both maintained throughout employment.
• Intermediate Knowledge of all related computer and software applications, such as word processing and spreadsheets.
• At least two (2) or more years of experience in veteran benefits and services or veterans service-related work.
• Must obtain Veterans Administration accreditation from the National Association of County Veterans Service Officers and/or Wisconsin Department of Veterans Affairs.
• Complete and Pass Training, Responsibility, Involvement and Preparation (TRIP) and VA Talent Management Training (TMS) requirements.
• Must obtain a Personal Identity Verification (PIV) card from the Veteran's Administration.

Nice To Haves

• Honorable discharge from military service.
• Bachelor's Degree from an accredited college or university in Human Services or a related field.

Responsibilities

• Screen customers, locate, and gather all supporting evidence and documentation needed to file a complete claim.
• Research Federal regulations and guidelines to ensure accuracy in successfully developing and submitting VA claims.
• Interview, counsel, and provide accurate and timely information about federal, state, local and private non-profit benefits a customer may be eligible for and how to apply.
• Maintain and track claims, entering all claims utilizing Veterans Benefits database.
• Track claims utilizing Veterans Benefits software, VBMS and Share.
• Provide information and technical assistance to veterans and survivors regarding rights, complaints, and appeal processes.
• Attend regularly scheduled meetings, as well as VA and Department of Health and Human Services trainings throughout the year.
• Provide representation at administrative hearings and the Board of Veteran Appeals hearings.
• Provide information, coordinate, and connect veterans, dependents, and survivors with available community services and resources.
• Travel to and from outreach and veteran hosted events.
• Perform other duties as assigned.

Benefits

• Competitive benefit package
• Equal Opportunity Employer

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED