Veterans Affairs Fld Svcs Repr I

State of Oklahoma•Oklahoma City, OK

About The Position

Veterans Affairs Field Services Representative I This position is for a VSR for the Claims & Benefits Division – Central Office OK Department of Veterans Affairs 2132 NE 36th St Oklahoma City, OK 73111 This position will require interaction with incarcerated veterans and their family members, law enforcement and court personnel to include specifically: Provides specialized support in issues of importance to justice-involved veterans. Supports veteran- related diversion opportunities. Annual Salary: $47,408.00 Basic Purpose Positions in this job family are assigned responsibilities involving the coordination of benefits and other related services for eligible veterans and their dependents and as legal representative/Power of Attorney on their behalf before U.S. Department of Veterans Affairs (USDVA) federal boards. Serves as an advocate for veterans in order to maximize services and benefits for eligible veterans and their families in a designated geographical area. Serves as a liaison to other federal and state agencies in matters related to veterans services and benefits. Typical Functions Interviews veterans and families assessing their needs and eligibility as related to receipt of state and federal benefits in the areas of medical treatment, disability compensation, insurance, pension, debt management, education, training, and rehabilitation. Performs case management duties throughout the processes of assessment, researching information, compiling reports, filing claims, formulating appeals, and obtaining benefits; interprets laws, rules, regulations and procedures and provides assistance in the completion of required forms; counsels and assists clients in utilization of appropriate resources, identifies deficiencies and develops a strategy to initiate actions necessary to obtain maximum benefits; advises clients of documentation required to support benefit claims; and makes referrals to other agencies and resources. Reviews rating board decisions insuring compliance with Title 38 U.S. Code of Federal Regulations; determines if appeal is warranted; initiates the appeal process by preparing a written brief outlining the basis of disagreement; and obtains client’s Power of Attorney to utilize as necessary. Prepares financial statements and interprets the correlation of Social Security, military retirement, other income and net worth affecting USDVA pension and compensation; assists clients in dealing with USDVA Debt Management Agency; prepares financial reports to support client’s request for waiver, postponement, compromise offers, or repayment plan for benefit overpayments. Independently reviews client USDVA files, evaluates evidence including veterans’ service and post-service medical records, as well as service histories; researches laws, regulations, policies and case law/precedent decisions from USDVA Board of Veterans Appeals and US Court of Veterans Appeals to prepare for hearings; and writes appellant briefs on issues that were previously adjudicated at a lower level. Acts as claimant’s legal representative during informal hearings before USDVA decision review officers, formal hearings before USDVA administrative hearing officers and Board of Veterans Appeals administrative law judges; presents oral arguments during hearings; obtains sworn testimony during formal hearings through a series of questions that are supportive of the issues on appeal. Plans/develops curriculum, conducts and coordinates training seminars and certification training for veteran’s service organization’s service officers, entry level VA Field Representatives and others as requested. Develops, maintains, and coordinates comprehensive veterans outreach and public information programs including certification through Veterans Affairs Regional Office. Serves as agency liaison and guest speaker at civic functions. Level Descriptor This is the specialist level of this job family where employees are assigned responsibilities involving advanced level work requiring a high level of technical expertise and leadership skills in providing benefits and services to veterans, such as a project leader or other comparable duties. Incumbents may supervise clerical or administrative support staff. Education and Experience Education and Experience requirements at this level consist of a bachelor’s degree from an accredited college or university plus two years of experience working programs for veterans; or an equivalent combination of education and experience, substituting one year of work experience in the military or veterans’ programs for each year of the required education. Knowledge, Skills, Abilities, and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of federal and state statutes and regulations pertaining to veterans benefits and programs; of Social Security, Worker’s Compensation and other rules, policies and programs that affect veterans benefits; of benefit counseling and interviewing techniques; of common adjustment problems experienced by veterans; and of effective supervisory principles and practices. Ability to independently research laws, regulations, policies and precedent decisions for appellant cases; communicate effectively, both orally and in writing; to follow written and oral instructions; to use various software and agency specific computer programs; to establish and maintain effective working relationships; to provide assistance and services to eligible veterans and their families; to organize and conduct several programs simultaneously; and to exercise sound judgment in analyzing complex situations and adopting appropriate courses of action. Special Requirements Applicants for these positions must be a veteran of the U.S. Armed Forces, discharged under honorable conditions, and eligible for veteran’s placement under the Civil Service rules. ## Applicants applying for Level I must obtain accreditation by a veterans’ service organization, which has been certified by the USDVA, within six months of employment. Applicants applying for Level II, III, or IV must possess certification by the USDVA as completing TRIP (Training Response Involvement and Preparation of Claims) training and accreditation by a veterans’ service organization certified by the USDVA. ## Applicants must be willing and able to fulfill all job-related travel requirements associated with this position and be willing to relocate to a central area within their assigned territory.The Oklahoma Department of Veterans Affairs has determined that some positions in this job family are safety sensitive as defined by 63 O.S. § 427.8. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here. Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.

Requirements

Applicants for these positions must be a veteran of the U.S. Armed Forces, discharged under honorable conditions, and eligible for veteran’s placement under the Civil Service rules.
Applicants applying for Level I must obtain accreditation by a veterans’ service organization, which has been certified by the USDVA, within six months of employment.
Applicants must be willing and able to fulfill all job-related travel requirements associated with this position and be willing to relocate to a central area within their assigned territory.
Knowledge of federal and state statutes and regulations pertaining to veterans benefits and programs
Knowledge of Social Security, Worker’s Compensation and other rules, policies and programs that affect veterans benefits
Knowledge of benefit counseling and interviewing techniques
Knowledge of common adjustment problems experienced by veterans
Knowledge of effective supervisory principles and practices.
Ability to independently research laws, regulations, policies and precedent decisions for appellant cases
Ability to communicate effectively, both orally and in writing
Ability to follow written and oral instructions
Ability to use various software and agency specific computer programs
Ability to establish and maintain effective working relationships
Ability to provide assistance and services to eligible veterans and their families
Ability to organize and conduct several programs simultaneously
Ability to exercise sound judgment in analyzing complex situations and adopting appropriate courses of action.
a bachelor’s degree from an accredited college or university plus two years of experience working programs for veterans; or an equivalent combination of education and experience, substituting one year of work experience in the military or veterans’ programs for each year of the required education.

Responsibilities

Provides specialized support in issues of importance to justice-involved veterans.
Supports veteran- related diversion opportunities.
Interviews veterans and families assessing their needs and eligibility as related to receipt of state and federal benefits in the areas of medical treatment, disability compensation, insurance, pension, debt management, education, training, and rehabilitation.
Performs case management duties throughout the processes of assessment, researching information, compiling reports, filing claims, formulating appeals, and obtaining benefits
Interprets laws, rules, regulations and procedures and provides assistance in the completion of required forms
Counsels and assists clients in utilization of appropriate resources, identifies deficiencies and develops a strategy to initiate actions necessary to obtain maximum benefits
Advises clients of documentation required to support benefit claims
Makes referrals to other agencies and resources.
Reviews rating board decisions insuring compliance with Title 38 U.S. Code of Federal Regulations
Determines if appeal is warranted
Initiates the appeal process by preparing a written brief outlining the basis of disagreement
Obtains client’s Power of Attorney to utilize as necessary.
Prepares financial statements and interprets the correlation of Social Security, military retirement, other income and net worth affecting USDVA pension and compensation
Assists clients in dealing with USDVA Debt Management Agency
Prepares financial reports to support client’s request for waiver, postponement, compromise offers, or repayment plan for benefit overpayments.
Independently reviews client USDVA files, evaluates evidence including veterans’ service and post-service medical records, as well as service histories
Researches laws, regulations, policies and case law/precedent decisions from USDVA Board of Veterans Appeals and US Court of Veterans Appeals to prepare for hearings
Writes appellant briefs on issues that were previously adjudicated at a lower level.
Acts as claimant’s legal representative during informal hearings before USDVA decision review officers, formal hearings before USDVA administrative hearing officers and Board of Veterans Appeals administrative law judges
Presents oral arguments during hearings
Obtains sworn testimony during formal hearings through a series of questions that are supportive of the issues on appeal.
Plans/develops curriculum, conducts and coordinates training seminars and certification training for veteran’s service organization’s service officers, entry level VA Field Representatives and others as requested.
Develops, maintains, and coordinates comprehensive veterans outreach and public information programs including certification through Veterans Affairs Regional Office.
Serves as agency liaison and guest speaker at civic functions.