Veteran Services Program Process Coordinator

UnitedHealth Group•Tampa, FL

22h•$20 - $36•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. The VS Program Process Coordinator (PPC) is a point of connection between Veteran Services and OSHS operational and support departments related explicitly to veteran or service member travel for the MDE Contracts. The primary function of this role is to manage and coordinate travel needs for Veterans or service members needing assistance with either ground or air travel. The PPC identifies options, performs outreach to companies that meet the criteria for light ambulatory services and medically necessary travel, negotiates rates, ensures acceptance of the VA Program team, and communicates travel plans with Veterans. With the functions outlined, this role directly impacts OSHS’s MDE travel budget by creating expenses and reconciling reimbursements. Second, the PPC monitors, responds to documentation, and processes updates from the VA to ensure MDE Exam Requests are working through their lifecycle to meet contractual KPIs, including continuous monitoring of the Report tools. Coordinates with other teams in Veteran Services for the investigation and resolution of Veteran Complaints. The Coordinator will identify, research, and troubleshoot simple issues / changes and determine if a change request, communication, etc., is the appropriate next step for resolution. For complex matters, the Analyst will escalate and interpret the situation, develop actionable insights, and present recommendations for Veteran Services Leadership and subject matter experts to determine the next steps. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. We offer 3 weeks of paid on-the-job training. The hours of training will be aligned with your schedule. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
3+ years of experience in operations and client service capacity
Proficient in Microsoft Office Suite with high knowledge base specifically in Microsoft Excel
Organizational and multi - tasking abilities as well as work in a fast paced, action oriented environment
Verbal and written communication to ensure understanding on all levels of the business
Problem solving skills with regards to operational processes and supporting resources
Ability to perform detailed work with a high degree of accuracy
Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times
Ability to work independently as well as on a team; ability to demonstrate an appropriate level of assertiveness in performing work responsibilities; strong problem solving, organizational, and time management
Ability to work any of our full time, shift schedules during our normal business hours of 8:00 am - 5:00 pm from Monday - Friday
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Understanding of database structures and relationships
Ability to research and document issues before reporting them to Leadership
Analytical and problem - solving skills with regards to operational documentation policies
Military Service

Responsibilities

Complete tasks and functions in a timely manner to keep order completion process on track
Assist in making decisions based on contract requirements and guidelines to ensure contract KPIs are achieved
Notify Leadership of issues regarding tasking and other operational departments
Ensure timely communication of process issues and changes to Leadership
Assist other departments within OSHS to ensure contractual obligations are achieved