Veteran Services Program Manager

Goodwill of the Olympics & Rainier Region • Tacoma, WA

78d • $32 - $34

About The Position

The Veteran Services Program Manager will oversee Goodwill’s Military & Veteran Services Program that provides support services to transitioning Veterans and their families with the goal of achieving job placement, retention, and long-term financial stability. This role will collaborate and leverage strategic partnerships in the community to assist clients in securing employment. The Veteran Services Program Manager will also develop and grow our program to maintain high-quality services based on best practices and research. Responsibilities include program and fund management, contract administration, and supervision of staff. The manager will focus on being a champion Anti-racism, Equity, Diversity and Inclusion (AEDI) as part of their leadership.

Requirements

• Bachelor’s degree in a Social Services field (e.g., Psychology, Social Work) required; equivalent relevant experience may be considered in lieu of degree.
• Extensive experience in managing and leading teams.
• Veteran status (Active Duty, Guard, Reserve, or prior service) or military spouse status strongly preferred.
• Proven experience in program implementation, budgeting, and interpreting and fulfilling funding requirements.
• In-depth understanding of the barriers faced by Veterans in employment and social integration.
• Experience in case management; non-profit experience is highly desirable.
• Must be able to get clearance to access Joint Base Lewis-McChord upon hire.
• Exceptional analytical, judgment, decision-making and communications skills.
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus.

Responsibilities

• Develop and oversee the Veteran Services Programs such as Boots to Shoes, Veterans Van for Digital Literacy, and Work Experience Program.
• Develop and implement a sustained, results-driven strategy to improve and track long-term employment outcomes for Veterans.
• Oversee the development of strategic partnerships within the private sector, nonprofit sector, and government agencies to foster placements and work experience opportunities.
• Establish and maintain relationships with individuals and groups at Joint Base Lewis-McChord and other local military installations.
• Oversee and train staff regarding enrollment procedures, assessments, creating individual employment plans, data entry methods for case notes in our case management system, and providing direction in resolving participant issues/concerns.
• Establish standard processes to help staff stay connected, share best practices, exchange lessons learned, and support one another in daily operations.
• Attend the Veteran Services meetings with relevant agencies.
• Responsible for coordinating and collaborating across different GORR Workforce Development teams.

Benefits

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
• Accident & Life insurance options to ensure financial protection.
• 401(k) Retirement Plan.
• Vacation (1-4 Years: 80 hours annually).
• 10 paid Holidays annually.
• 8 days prorated sick leave annually.
• Access to Childcare Benefits through Upwards.
• Parental leave covered by sick/vacation hours.
• All employees receive merchandise discounts.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees