Veteran Services Advisor

CSU Careers • Long Beach, CA

1d

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary Under the general supervision of the Director of Veterans Services, the incumbent will provide comprehensive advising that is equitable, inclusive, and culturally sensitive, and that enhances the quality of campus life and supports the academic success of student veterans, servicemembers, and eligible dependents. The incumbent will also serve as School Certifying Official for certification of U.S. Department of Veterans Affairs (USDVA) and California Department of Veterans Affairs (CDVA) education and vocational rehabilitation benefits for eligible students. Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts. CSULB has been recognized as one of the Most Promising Places to Work in Student Affairs in 2024.

Requirements

• Experience using CMS database to retrieve student contact and academic information.
• Experience using Enrollment Manager to enter and retrieve student veteran education benefits information.
• Understanding of CSULB academic requirements, rules, regulations, policies and procedures.
• Knowledge of U.S. and California Departments of Veterans Affairs educational benefits.
• Ability to speak in public.
• Experience giving presentations.
• Ability to exercise sound time management skills and control of projects and work pro-actively to mitigate delays, budget problems and any additional complication that my jeopardize operations of unit.
• Outstanding communication skills both written and orally to communicate effectively on a one-to-one basis, over the telephone, or in a group setting to obtain information; explain policies, procedures, etc. to all levels of management, students, and employees from multiple cultures, genders, socioeconomic, and ethnic backgrounds.
• Excellent oral communication skills to communicate diplomatically and effectively with coworkers, staff, and various constituents.
• Ability to manage, organize and demonstrate command of complex and continuously changing array of information, dates, places and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of completing projects.
• Skill in analyzing information, problems, situations procedures etc. to define the problem, identify the relevant issues, and generate reasonable and appropriate alternatives or solutions.
• Proficiency in using PC computers utilizing programs such as Microsoft Office Suite (e.g. PowerPoint, Outlook, Word, etc.).
• Strong interpersonal skills to establish and maintain cooperative working relationships and communicate clearly and effectively with students, peers, administrators, campus and University personnel, clients, state officials, vendors, professionals, management, etc.
• Ability to work as part of a team through close collaboration with colleagues and coordinate with others.
• Ability to, establish and maintain cooperative working relationships and maintain a positive and respectful attitude.
• Ability to consistently report to work on time prepared to perform the duties of the position.
• Demonstrated experience problem-solving across University departments and with external governing bodies.
• Demonstrated experience handling sensitive matters involving groups or individuals with tact and discretion.
• Demonstrated experience problem-solving across University departments and with external governing bodies.
• Experience with on-site monitoring of complex student programs with large attendance.
• Ability to plan, manage, and prioritize simultaneous complex projects.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required.

Nice To Haves

• Experience working with military veterans and service member is strongly desired.
• Driver license preferred.

Responsibilities

• Serve as advisor to prospective and current CSULB student veterans, service members, and dependents.
• Monitor the academic progress of all CSULB veterans, service members, and dependents.
• Certify USDVA and CDVA education and Vocational Rehabilitation benefits.
• Perform certification of federal veterans' benefits for eligible students in accordance with Federal law, US Department of Veterans Affairs regulations, and CSU and CSULB policies.

Benefits

• Generous Paid Time Off : Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Comprehensive Health Coverage : A variety of medical, dental, and vision plans to suit your needs.
• Retirement Plans : Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
• Educational Benefits : Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP) : Confidential counseling and support services for employees and their families.
• Additional Perks : Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level