Vetco operations manager

Petco•North Kingstown, RI

2d•Onsite

About The Position

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. The company is 29,000 strong and operates 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. Petco is focused on purpose-driven work, believing that what’s good for pets, people and our planet is good for Petco. Their mission is to be the health and wellness company committed to improving the lives of pets, pet parents, and Petco partners. Their commitments include always putting pets first, raising the bar in the pet industry, building communities, delivering 360 solutions, and fighting for every pet. The purpose of the Vetco Operations Leader is to provide daily leadership to their team and hub. This role involves partnering with retail store partners to ensure an efficient and profitable operation by fostering a culture of high-quality patient care and exceptional customer service, while also driving revenue and managing costs. The Vetco Operations Leader represents Petco's mission and values to all partners and guests, coordinates overall hub operations in partnership with store support resources, and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.

Requirements

1+ years in a leadership role, including direct customer service experience.
Must have excellent written and verbal communication skills.
Ability to make decisions, delegate tasks and responsibilities and drive results with hub partners.
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
Must have telephone etiquette and basic computer skills.
Must be a team player willing to continue learning, offer creative ideas and accept continual change.
Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment.
Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback.
Drive for Results -- Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions.
Must possess and maintain a current, valid Driver’s License and have the ability to operate a motor vehicle (car).
Basic computer skills i.e., Microsoft Office suite

Nice To Haves

Previous experience working in the veterinary field is beneficial

Responsibilities

Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
Ensure all expenses are maintained within budgeted levels.
Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return.
Trains, coaches, and supports partners to do the same.
Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment.
Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
Responsible for maintaining and/or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training to support the business.
Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco’s punctuality and attendance policy.
Develop quarterly, monthly, and weekly plans in collaboration with the TVM, track results, and ensure goal attainment.
Interface and collaborate with Petco store partners and local VTCH team to drive a seamless partnership and customer experience.
Maintain OSHA standards, uphold and enforce all policies of Petco.
Develop business acumen to identify business trends that support incremental and supplemental growth as well as the mitigation of clinic cancellations.
Manage tasks associated with selection and scheduling of veterinarians in advance of clinics in partnership with Vet Services Support.
Partner with VTCH location management (where applicable) and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation.
Participate and present material on clinics to store leadership partners.
Responsible for operating a motor vehicle (car) and transporting product, equipment, and partners to their respective clinics.
Patient care always comes first. Any issues with guest or hub partners are dealt with and resolved as they occur, or as soon as is possible.
Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco.
Collaborate with store support resources, Petco store personnel, and VTCH Team to drive a positive cultural and cohesive team environment!
Perform additional duties and special projects as assigned.