Vetco Clinic Lead

PetCo • Foxborough, MA

101d

About The Position

This position serves as the field team lead and provides functional direction to field staff and is the primary point of escalation for customer, vet, or store partner issues. The incumbent will also drive company vehicles to vaccination clinics and is responsible for the overall performance and operational compliance of the day's clinics.

Requirements

• Must be able to perform all clinic job roles.
• Possess outstanding customer service skills, an aptitude for basic sales techniques, and an interest in animals.
• Hold leadership qualities and/or experience.
• Be able to operate company vehicles.
• Ability to effectively communicate, provide functional direction and leadership to team, and resolve difficult situations independently.
• Comfortable handling and restraining animals within company policy.
• Existing partners applying must be in good standing.

Responsibilities

• Provide functional direction and supervision to field team.
• Effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary.
• Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver.
• Lift up to 40lbs.
• Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents.
• Liaise and partner with leadership at clinic locations to determine optimal clinic location and manage any issues that arise during clinic.
• Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely.
• Facilitate sales environment among team by leading targeted discussion topics during daily commute.
• Ensure proper handling of all revenues for the day including deposit to safe or bank.
• Assist customers in completion of paperwork for a clear accurate medical record.
• Manage crowd, clean up pet waste, and effectively communicate and manage situations involving disruptive pets.
• Offer available discounts to win customers experiencing disruptive or unpleasant experiences.
• Manage and assist loading and unloading equipment and supplies from company supplied vehicle in a safe manner.
• Assist in training new partners according to training plan expectations.
• Understand and communicate Vetco medical recommendations, booster schedule, and products.
• Effectively communicate with store management to build an atmosphere of cooperation and business success.
• Present report card and site report to MOD at the conclusion of clinic.
• Confirm the clinic area is clean and no trash, sharps, clinic equipment, or supplies have been left on the floor or shelves.
• Notify store well in advance if clinic team is running late.
• Perform end of clinic and end of day reconciliation of all equipment and supplies.
• Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution.
• Accountable for accurate completion of all paperwork.
• Ensure all paperwork and checklists are completed.
• Ensure rig supplies and product bins are restocked at the end of the day.
• Participate in company and sponsor facilitated training related to products, services, policies, and procedures.
• Complete the Clinic Lead reports for each shift.

Benefits

• Health and financial benefits
• 401K
• Incentives
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers