Vetco Clinic Lead

PetCo • Muskegon, MI

135d

About The Position

This position serves as the field team lead and provides functional direction to field staff and is the primary point of escalation for customer, vet, or store partner issues. The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people, and our planet is good for Petco.

Requirements

• Must be able to perform all clinic job roles.
• Possess outstanding customer service skills, an aptitude for basic sales techniques, and an interest in animals.
• Hold leadership qualities and/or experience.
• Be able to operate company vehicles.
• Ability to effectively communicate, provide functional direction and leadership to team, and resolve difficult situations independently.
• Must be comfortable handling and restraining animals within company policy.
• Existing partners applying must be in good standing.

Responsibilities

• Provide functional direction and supervision to field team.
• Effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary.
• Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver.
• Ability to lift up to 40lbs.
• Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents.
• Liaise and partner with leadership at clinic locations to determine optimal clinic location and crowd management practices.
• Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely.
• Facilitate sales environment among team by leading targeted discussion topics during daily commute.
• Ensure proper handling of all revenues for the day including deposit to safe or bank.
• Assist customer in completion of paperwork for a clear accurate medical record.
• Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets.
• Offer available discounts to win customers experiencing disruptive or unpleasant experiences.
• Manage and assist loading and unloading equipment and supplies from company supplied vehicle in a safe manner.
• Assist in training new partners according to training plan expectations.
• Understand and communicate Vetco medical recommendations, booster schedule, and products.
• Effectively communicate with store management to build an atmosphere of cooperation and business success.
• At conclusion of clinic, present report card and site report to MOD.
• Confirm the clinic area is clean and no trash, sharps, clinic equipment, or supplies have been left on the floor or shelves.
• Notify store well in advance if clinic team is running late.
• End of clinic and end of day reconciliation of all equipment and supplies.
• Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution.
• Accountable for accurate completion of all paperwork.
• Ensure all paperwork and checklists are completed.
• Ensure rig supplies and product bins are restocked at the end of the day.
• Participate in company and sponsor facilitated training related to products, services, policies, and procedures.
• Complete the Clinic Lead reports for each shift.

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers