The Cloud Managed Services engineer will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.
Helps customers to solve reported product and network problems of varied complexity.
Replicate customer issues in the lab environment.
Work with engineering team to replicate customer issues and test possible fixes.
Work on problems of diverse scope across all solutions from Versa.
Incident/ticket lifecycle management.
Setting up infrastructure.
Create knowledge articles.
Ability to write bash/python scripts (optional)
BS (MS Preferred) - Computer Science, Information Security/Technology or equivalent
Routing - OSPF & BGP, MPLS, L3 VPN - expert level
TCP/IP protocol suite, SFW, NGFW Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
Hands-on experience in anti-virus software, intrusion detection, firewalls and content filtering
Understanding of security logs, vulnerabilities, CVEs, threat map
Experience in handling perimeter security, endpoint security, web and email security
Working knowledge of Linux/Unix environment.
Good understanding of virtualization, SaaS, IaaS and related technologies.
Experience in managing, supporting, and deploying network infrastructures.
Strong ability to diagnose server or network issues which will be complex in nature.
Understanding of common information architecture frameworks.
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
Good verbal and written communication skills, and ability to address conflict with others constructively.
Ability to work in 24x7 rotational shifts.
Commitment to customer delight is a must.
Quality focused, result and goal-orientated person.
Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.
Team player, can-do attitude and takes initiative.
Ability to work independently as well as in a team (in a start-up environment).
Good communication skills to work with cross-functional groups.
Strong skills in large-scale software design and development.
Excellent troubleshooting and problem-solving skills.
8+ years of hands-on experience in a similar role
Experience in configuration and troubleshooting networks and security appliances.
Experience in Threat Analysis and Security Incident handling.
Certifications like CEH, GIAC (Global Information Assurance Certification), CCSP will be an added advantage.
SIEM (ArcSight, QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud.
Prior experience working in a TAC environment will be a plus.
Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.
Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered.
Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters.
Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you.
Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends.
Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success.
Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do.
Parental Leave: Generous parental leave policies to support you during life's important moments.