Versa Networks Careers - Network & Infrastructure Engineer

Versa Networks • Santa Clara, CA

256d • $170,000 - $210,000 • Hybrid

About The Position

The Cloud Managed Services engineer will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.

Requirements

• BS (MS Preferred) - Computer Science, Information Security/Technology or equivalent
• Routing - OSPF & BGP, MPLS, L3 VPN - expert level
• TCP/IP protocol suite, SFW, NGFW Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
• Hands-on experience in anti-virus software, intrusion detection, firewalls and content filtering
• Understanding of security logs, vulnerabilities, CVEs, threat map
• Experience in handling perimeter security, endpoint security, web and email security
• Working knowledge of Linux/Unix environment.
• Good understanding of virtualization, SaaS, IaaS and related technologies.
• Experience in managing, supporting, and deploying network infrastructures.
• Strong ability to diagnose server or network issues which will be complex in nature.
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Good verbal and written communication skills, and ability to address conflict with others constructively.
• Ability to work in 24x7 rotational shifts.
• Commitment to customer delight is a must.
• Quality focused, result and goal-orientated person.
• Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.
• Team player, can-do attitude and takes initiative.
• Ability to work independently as well as in a team (in a start-up environment).
• Good communication skills to work with cross-functional groups.
• Strong skills in large-scale software design and development.
• Excellent troubleshooting and problem-solving skills.
• 8+ years of hands-on experience in a similar role

Nice To Haves

• Experience in configuration and troubleshooting networks and security appliances.
• Experience in Threat Analysis and Security Incident handling.
• Certifications like CEH, GIAC (Global Information Assurance Certification), CCSP will be an added advantage.
• SIEM (ArcSight, QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud.
• Prior experience working in a TAC environment will be a plus.
• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Responsibilities

• Helps customers to solve reported product and network problems of varied complexity.
• Replicate customer issues in the lab environment.
• Work with engineering team to replicate customer issues and test possible fixes.
• Work on problems of diverse scope across all solutions from Versa.
• Incident/ticket lifecycle management.
• Setting up infrastructure.
• Create knowledge articles.
• Ability to write bash/python scripts (optional)

Benefits

• Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered.
• Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters.
• Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you.
• Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends.
• Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success.
• Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do.
• Parental Leave: Generous parental leave policies to support you during life's important moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees