Verizon Customer Service Representative

Boston Telecom Solutions • Somerville, MA

376d • $41,600 - $67,600

About The Position

The Verizon Customer Service Representative role is focused on providing exceptional customer support and sales service for one of the nation's largest telecommunications providers. This position emphasizes a service-minded and solution-oriented approach, ensuring customer inquiries are handled with empathy and professionalism. The representative will play a key role in executing sales strategies while contributing to the training and development of the team.

Requirements

• Previous experience in a customer service setting, including hospitality, restaurant, or retail sales experience.
• Must be flexible to work weekends occasionally.
• Experience with Office Suite and Google Drive and demonstrated competency in learning new software applications.
• Excellent customer service and communication skills with the ability to clearly articulate relevant information, ideas, and directions.
• Commitment to teamwork through relationship-building, dependability, trust, and collaboration.

Responsibilities

• Provide superior customer support through direct meetings with potential customers and serve as the primary point of contact when closing sales.
• Utilize active listening skills and consultative sales techniques to understand a customer's wants and needs and provide unmatched product/service solutions with quality in mind.
• Attend daily meetings regarding product knowledge updates, performance standards, and new promotional opportunities.
• Maintain a high level of professionalism and rapport with every customer, client, and team member.
• Update customer information and ensure accurate filing of sales contracts to ensure the customer's confidential information remains safe.
• Represent the organization with pride and set an example of core values, whether in the office or not.

Benefits

• Competitive pay ranging from $800 to $1,300 per week.
• Full-time employment with opportunities for growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed