Verizon Consumer Experience Design & Strategy Summer 2026 Internship

Verizon Communications • Basking Ridge, NJ

116d • $23 - $23 • Remote

About The Position

At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Join a program that's been recognized with awards such as WayUp's Top 100 Internship Programs, and RippleMatch's Campus Forward Award. You'll be front and center, hands-on and contributing your creative energy, and the skills and experiences you've gained in your degree program to high-impact projects from the moment you arrive through the course of this 10-week experience. You will take part in meaningful work and real-life projects within the Consumer Customer Experience Organization that will help you grow both professionally and personally throughout the program.

Requirements

• Currently enrolled in a Bachelor's degree program majoring in Experience Design, Graphic or Visual Design, Digital Technology, Digital Media and Marketing, Product Development, Economics, or a related major.
• Expected graduation date between December 2027 and June 2028.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.
• Willingness to work in Basking Ridge, NJ, New York, NY or Irving, TX.
• Ability to participate in a hybrid 10-week internship from June 2026 to August 2026 working a full-time schedule.

Nice To Haves

• Excellent analytical and strategic thinking skills.
• Experience with JAVA, Python, JIRA, Selenium, Figma/Figjam, Adobe XD or similar prototyping tools.
• Project experience and/or coursework in user experience design, interaction design, digital sales & marketing, data and predictive modeling, data analytics, product management or product development.
• Proficiency in competitive analysis, customer requirements analytics/management and product management.
• Knowledge of consumer, enterprise or telecom products and market.
• Strong leadership, presentation and technical skills.

Responsibilities

• Work closely with business stakeholders to understand their goals and determine how data can be used to achieve the delivery of the next best experience for our customers.
• Craft customer experience strategies, drive customer experience projects, and conduct analytics across one or more Verizon Consumer Group functional units.
• Support strategy development for digital and engagement experiences.
• Provide perspective on emerging industry trends and the competitive landscape to improve customer experience and drive sales growth.
• Collaborate with design and partner teams across the business to contribute to the design process responsible for user journeys across e-commerce experiences for Verizon consumers.
• Use Artificial Intelligence strategically to personalize customer experiences.

Benefits

• 401(k) Savings Plan with a dollar-for-dollar company match on the first 6% of contributions.
• Holiday pay, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Telecommunications
• Education Level: Bachelor's degree