Verint Reports Engineer

Five9 • San Ramon, CA

2d • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a Verint Reports Engineer, you will support the development and deployment of custom Verint and Five9 VO reporting solutions for our clients. You will work under the guidance of senior engineers to collect requirements, build and test SQL-based reports, and ensure successful implementation in production environments.

Requirements

• 5-8 years of development experience.
• Solid understanding of Verint WFO / Five9 VO products and data structure.
• Proficiency in SQL and familiarity with query tuning.
• Good written and verbal communication skills.
• Willingness to work independently while accepting guidance.

Responsibilities

• Assist in gathering and refining reporting requirements from stakeholders.
• Develop, test, and maintain custom SQL report scripts based on Verint WFO data.
• Develop, test, and maintain custom SQL report scripts based on Five9 VO data.
• Collaborate with Sales, PS, and Support teams on report design and delivery.
• Participate in maintaining a reusable library of custom reports and templates.
• Troubleshoot and debug scripts with support from senior team members.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed