Verifying Official

Crossroads Talent Solutions•Goose Creek, SC

3d•Onsite

About The Position

Crossroads is seeking a Verifying Official to perform the Identification Card Administration Support Services for 2 Identification Card Issuance Offices located at the MNCC Personnel Support Detachment on the Naval Weapons Station, Joint Base, Charleston, SC.

Requirements

Pass a background Check
High School diploma

Responsibilities

Ensure all customers are acknowledged verbally upon arrival, interprets customer’s inquiries, review customer’s provided source documents and verify customer’s eligibility.
Upon completion of the review, the contractor shall record the customer’s time of arrival and place in queue for issuance of ID card.
Maintain multiple copies of standard customer service hand out and issue them to potential customers as requested.
Promote and fully advocate the use of DEERS-RAPIDS ID CARDS Self-Service & Online Appointment Scheduler for efficient delivery of customer service in meeting processing & issuance objectives.
Verify customer’s paperwork and issuance of military identification cards without exceeding 15 minutes per customer.
Perform routine operator maintenance on RAPIDS workstations and printers (i.e. change laminate, add toner, printers' paper, etc) and provide input on work activities to the Government, as required.