Byram Healthcare Verifier, Associate

Owens & Minor•Anaheim, CA

15d•$23

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated pay for this position is $23 an hour POSITION SUMMARY Service the needs of our patients by verifying insurance coverage and performing administrative activities associated with the procurement of prescriptions and authorizations. The representative’s focus will be to obtain any necessary documentation proactively before the customer’s next order date is due that will allow for proper reimbursement/payment.

Requirements

Associate degree
One or more years of customer service experience
Or any combination of education and experience to meet the above requirements
Familiar with medical terminology and insurances HCPCS/ICD-9 codes.
Working knowledge of Microsoft Office, particularly Word and Outlook.
Ability to read, understand and follow oral and written instructions.

Responsibilities

General knowledge of the medical payer landscape on a regional and national level and their requirements for authorization approvals and payment.
Reviews and approves documentation received by third parties, for submission to payors.
Document activities in ERP system in an accurate and timely manner.
Skilled in answering a telephone in a pleasant and helpful manner.
Answers questions from customers, clerical staff, insurance companies, and physician offices.
Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped.
Identifies and resolves patient complaints.
Provides feedback to Group Team Lead regarding issues with accounts.
Conducts routine tasks as directed, under clearly defined guidelines.
Contributes to specific objectives and outcomes as directed.
Consults with senior peers on non-complex projects.
Performs additional duties as directed.