Verifier, Associate

Owens & Minor•Anaheim, CA

9d•$18 - $21

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated pay range for this position is $18-$21 hourly. The schedule would be M-F, 8.30 am - 5 pm PT POSITION SUMMARY The representative is to service the needs of our customers by accurately verifying insurance coverage, performing administrative activities associated with maintenance of medical documentation and medical records. Including but not limited to verifying coverage, benefits, and authorization/referral requirements.

Requirements

High School Diploma or equivalent required
1-2 years of customer service experience required
Excellent written and verbal communication skills.
Working knowledge of MS Office and the ability to navigate multiple platforms
Ability to learn Byram products and therapies.
Strong analytical and time management skills.
Familiar with medical terminology and insurances HCPCS/ICD-10 codes
Ability to read, understand and follow oral and written instructions and guidelines.
Ability to triage priorities and meet daily and weekly deadlines

Nice To Haves

Relative reimbursement and/or billing and collections experience preferred

Responsibilities

Answer questions from customers, clerical staff, insurance companies and physician offices
Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped
Utilize resources to identify and resolve customer issues or reimbursement discrepancies
Ability to verify customer benefits via phone, fax, and web portal
Ability to submit authorizations or pre-certification request to multi-state payers over multiple platforms.
Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team
Reviews and approves documentation received by third parties for submission to payors for reimbursement
Effectively document activities in ERP system in an accurate and timely manner
Consistently meet and attain required Key Performance Indicators (KPIs).