Verifications Associate
About The Position
Reporting directly to the Manager, Business Operations, the Associate position plays a key role in advancing the AMCAS unit through the consistent review and validation of high-stakes application data. Associates handle complex cases, ensure compliance with established procedures, and escalate issues requiring further review. In addition to high-stake application processing, this role provides operational support and contributes to training, knowledge sharing, and process improvement to maintain efficiency. By ensuring data integrity and supporting continuous improvement, this position strengthens departmental performance and directly advances strategic initiatives.
Requirements
- Minimum Education: High School Diploma (Associates Degree preferred)
- 1 - 2 years of related work experience
- At least 1-2 years of experience in a high-volume, detail-oriented processing environment.
- Experience working with customer service platforms (e.g., Salesforce) and data management systems.
- Demonstrated ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
- Remote Work Eligibility This position is eligible for remote work in the contiguous US
Nice To Haves
- Familiarity with AMCAS policies and procedures is strongly preferred.
Responsibilities
- Application Processing: Perform in-depth evaluation of applicant information contained in application against various types of supporting documentation.
- Maintain production totals and schedules under rigorous deadlines.
- Research and resolve inquiries related to the application process.
- Safeguard applicant information by maintaining confidentiality and information security protocols.
- Meet weekly with team lead staff to review quality reports Conduct a review of daily processed applications audited.
- Meet with team lead to review quality reports and discuss performance trends.
- Training: Collaborate with team leads and senior associates to create and update, and enhance training material and content for each application cycle Conduct quality audits of new hires’ application processing work, reviewing questions and performance, and provide constructive feedback to team lead staff to support development and ensure compliance with departmental standards Partner with the manager and team lead associates to plan, develop, and deliver lesson plans, job aids, and training resources required for document processing.
- Monitor and evaluate the effectiveness of training initiatives, recommending improvements to strengthen learning outcomes and overall team productivity.
- Subject Matter Expert: Maintain expert level knowledge of AMCAS policies and procedures.
Benefits
- Remote Work – Fully remote work available for most positions
- Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.
- Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)
- Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
