Verification Specialist

Covius

3d•$15 - $18•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Verification Specialist is responsible for initiating communication between the company and outside entities to verify credit of the buyers of the assets. The individual is responsible for electronic and telephonic outreach to outside entities, record information provided by outside entities, review documents for accuracy and completeness, and upload documents into the electronic document repository.

Requirements

High School Education
Two (2) years of Customer Service Experience
Proficiency with MS Office Suite (Word, Outlook, Excel)
Experience with internet research, utilizing search engines, tools, and developing search criteria
Ability to make outbound phone calls to outside entities, vendors, banks, title companies and businesses to gather information on the properties
Held to production environment quota for daily performance and completions
Professional, courteous, and customer service oriented
Ability to communicate effectively using the telephone and email as primary sources of contact
Ability to work in a high volume, fast-paced, and time sensitive environment
Ability to input data efficiently and accurately
Strong analytical and problem-solving skills
Ability to effectively multi-task and be detailed oriented
Accepts Responsibility – ability to take ownership for the work produced
Effective communication – ability to communicate and interact effectively internally and externally
Decision Making - ability to make complex and time sensitive decisions within the best interest of the company
Knowledge Management - possess solid business acumen with the ability to organize and manage multiple priorities
Resource & Time Management – ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
Teamwork – ability and desire to work as a team to complete tasks at hand
Customer Focused – ensures that internal and external clients are provided superior quality service

Responsibilities

Initiating communication between the company and outside entities to verify credit of the buyers of the assets
Electronic and telephonic outreach to outside entities
Record information provided by outside entities
Review documents for accuracy and completeness
Upload documents into the electronic document repository
Resourceful and Internet savvy with the ability to perform internet research independently
Act as liaison between Covius Mortgage Solutions’ clients and creditors