Title Verification Specialist (R13947)
About The Position
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. Overview As the Title Specialist, you will be focusing on the administrative aspects of validating documents provided by a customer to ultimately approve loans. Must have excellent analytical and problem-solving skills, ability to resolve customer issues, attention to detail, and be able to multi-task as other responsibilities are assigned. This position must consistently provide high levels of customer satisfaction in an effort to provide brand value and achieve profitable growth. Conducting follow-up calls to resolve Title issues with the customer and DMV.
Requirements
- 1 to 2 years of Customer Service Experience
- Multiple years of Auto Finance Experience
- Knowledgeable of Microsoft 365
- Read rapidly from both paper and a computer terminal
- Ability to perform repetitive tasks such as: lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading
- Ability to lift and transport up to 30 lbs. and push carts
- Requires general knowledge of captive automobile finance sufficient to handle sophisticated problems related to the work
- Good oral/written communication Strong interpersonal and conflict resolution skills. Good problem-solving skills.
Nice To Haves
- Bi-lingual (Preferred).
Responsibilities
- Review and decision vehicle documentation for approval of secured personal loans
- Checks for accuracy in the customer provided documentation and ensures that all information meets Oportun’s standards
- Reports to management on the status of any missing or problem
- Maintain current knowledge of all applicable lending regulations and Oportun Policies
- Ensure all vital information and documentation is acquired for all SPL applications submitted for review
- Effectively communicates and collaborates with business partners to ensure applications are accurately routed for follow up
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
