Verification Quality Control Specialist

Veriff

12h • Remote

About The Position

Veriff is searching for a Verification Quality Control Specialist to join the Quality Operations Team! We are the humans behind the scenes, safeguarding online identities and stopping fraud. We provide reliable and confidential identity verification services to businesses worldwide. Although spread across multiple locations, our team is unified on a shared purpose.
As a Quality Control Specialist, you ensure that our verification processes consistently meet the highest quality standards. Through quality checks, analysis, and process improvements, you help maintain accuracy, reduce risk, and strengthen the reliability of our services. Your work plays a key role in keeping our operations efficient and trustworthy

Requirements

• Have experience in quality control, customer support or similar roles.
• Maintain strong attention to detail while making consistent decisions across a high volume of cases.
• Stay focused and perform well in a fast-paced environment where priorities can shift quickly.
• Are comfortable making decisions independently and confidently, even under time pressure.
• Work in a structured and methodical way while handling multiple tasks or priorities.
• Communicate clearly and can adapt your communication style to different audiences.
• Are driven, reliable, and take ownership of your work.
• Enjoy identifying opportunities to improve processes and raise quality standards.
• Are proactive and not afraid to question or challenge processes when improvements can be made.
• Have excellent written and spoken English.

Nice To Haves

• Knowledgeable about the Verification product and Verification processes.

Responsibilities

• Performing quality control checks to ensure verification processes meet established standards.
• Monitoring quality performance and identifying opportunities for improvement.
• Supporting team members and stakeholders with questions related to quality assurance processes.
• Analysing operational data to identify trends, risks, and improvement opportunities.
• Maintaining internal guidelines and improving QA tool-related processes.
• Documenting process updates and maintaining traceable change logs for compliance purposes.
• Creating structure around QA workflows, goals, and operational priorities.
• Contributing to projects that improve operational quality and efficiency.
• Sharing insights and learnings that help reduce risk, complexity, and operational challenges.

Benefits

• Flexibility to work from home
• Stock options that ensure your share in our success
• Extra recharge days on top of your annual vacation
• Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally
• Learning and Development, and Health and Sports budget, which you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed