Verification of Benefits Specialist

The OCD & Anxiety Treatment Center • Orem, UT

18h • Onsite

About The Position

The Verification of Benefits (VOB) Specialist verifies insurance eligibility and benefits for prospective clients prior to admission. Working closely with the Admissions team, this role ensures benefit information is accurate, clearly communicated, and properly documented. The VOB Specialist supports a smooth intake process by confirming coverage details, identifying authorization requirements, securing required financial documentation, and completing all verifications in a timely and compliant manner.
The Company Youll Join OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best. Our Investment in You A competitive base salary with performance-based bonuses 401k match Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee Company-paid employee life insurance Voluntary benefits Paid time off includes 15 days (120 hours) of Paid Time Off, 5 days (40 hours) of Sick Time, and 9 days (72 hours) Company holiday pay Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career The Team Youll Work With The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct: Growth Proactivity Positivity Results Driven We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.

Requirements

• High school diploma or equivalent.
• Minimum of two years of experience in insurance verification of benefits, medical billing, utilization review, or a related healthcare role.
• Proficiency in medical billing software and EHR systems (e.g., Imagine, ADS)
• Demonstrated knowledge of insurance benefits and eligibility verification.
• Familiarity with medical terminology and medical billing practices.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Ability to communicate effectively with insurance payors and obtain accurate information.
• Accurate and efficient electronic data entry skills.

Nice To Haves

• Lightning Step Experience preferred

Responsibilities

• Insurance Verification and Eligibility Contact insurance companies through outbound calls or utilize payer portals to verify benefits and eligibility for prospective clients.
• Accurately obtain and document benefit details including deductibles, copays, coinsurance, out-of-pocket maximums, authorization requirements, and coverage limitations.
• Identify requirements for pre-authorizations, single case agreements, or other payer-specific conditions prior to admission.
• Documentation and Systems Document all benefit information and payer communications accurately and thoroughly in the EHR system.
• Maintain an organized system for initial and ongoing benefit verifications.
• Ensure benefit information remains current and reflects any changes prior to admission.
• Client and Team Communication Communicate clearly and professionally with admissions and business office to answer questions regarding clients insurance benefits and financial responsibility.
• Work closely with the Admissions team to ensure all verifications are completed promptly and accurately.
• Compliance and Collaboration Regularly audits verification of benefits activities to identify inaccuracies, trends, or process gaps, and develop corrective action plans to improve accuracy, efficiency, and compliance.
• Collaborates with leadership and admissions staff to implement process improvements, reinforce best practices, and reduce recurring errors.
• Adhere to all company policies, procedures, and compliance standards.
• Collaborate with supervisors and team members to continuously improve workflows and accuracy.
• Perform additional duties assigned by leadership.

Benefits

• A competitive base salary with performance-based bonuses
• 401k match
• Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of Paid Time Off, 5 days (40 hours) of Sick Time, and 9 days (72 hours) Company holiday pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED